1. How can I purchase online?
Visit about us for a guide on purchasing from www.watertechnics.co.uk
2. Can I buy online today?
Yes, if you have a credit or debit card, and live in mainland England and Wales.
3. Can I order 24 hours, 365 days a year?
If the items that you require are in stock you can. Some commercial pumps are not held in stock so are not avilable straight away. Some our held in Europe by our supply partners. However most are held in the UK and are available on short lead times.
4. Is there a limit to the number of products I can buy online at any one time?
Usually there is no limit. However, during promotional offers, you may be limited for certain products from predefined categories.
5. What is the largest card payment that I can make?
At this time the largest card payment is £5000. Any larger payments may require a bank transfer. If in doubt just contact us for more details.
6. Are there products on the site that I cannot buy online?
The majority of the items on this site can be purchased online. There is however items that are not currently in stock, such as new ranges of products.
7. What is the minimum that I can order?
We have no minium order.
8. What happens if I change my mind after I have placed the order?
No problem, just contact us via phone or email. The quicker that you contact us the quicker we can deal with the problem. Please note special order and made to order pumps may not be returned unless faulty. We will normally call you to check all special order/high value orders.
9. How will I know that my order is being processed?
Within 24 hours of placing your order, you will receive an Order Acknowledgement email from watertechnics.co.uk. Your paid invoice will also be emailed to you. There are a number of tools on the top menu bar to help check your ORDER STATUS and ORDER TRACKING.
10. Do I need a customer login?
No. The customer login is for trade customers and credit account holders. For details on either of these just contact us.
11. What happens if I forget my customer login password?
No problem, contact us in the office so that we can forward or reset your details.
12. Are my personal details given to third parties?
watertechnics.co.uk takes data protection and security very seriously. We use Sage Pay to process all our transactions. Sage Pay is level 1 PCI DSS compliant and are active members of the PCI SSC (Security Standards Council). All customers personal information is held on a standalone computer that is not connected to the internet. watertechnics.co.uk will never pass details given to third parties.
Payment:
1. How can I pay?
At this time can you pay with all major UK debit and credit cards. These are accepted on the website. We recommend larger orders are paid for using a bank transfer.
2. How safe are my personal details and debit/credit card information?
The security of our customers details is very important to us. We work with a fully integrated and secure checkout process. All personal data is encrypted by our Secure Socket Layer provided by Alpha SSL. All payment details are secure at all times. Please click here to view Security Certificate.
3. Can I pay for my order on delivery?
Sorry, you can only pay when you order. If you do have special requirements contact us in the office.
4. How do I set up a trade/credit account?
If you require a trade/credit account simply fill in the form provided. Email us for more details. If you have any further questions please contact us.
5. Can I pay with watertechnics.co.uk Gift Cards?
You may use Gift Cards for full or part payment.
6. Will I get a receipt?
Your Order Acknowledgement email is your VAT receipt; you will receive this within 24hours of placing your order. We suggest you print a copy and keep it safe.
7. Where can I see how much VAT I’m paying?
All prices on this website include VAT at the current rate of 20%.
Who Is Resposible For My Credit Card Details:
All credit and debit card details are collected and process by Sage Pay. Sage Pay is level 1 PCI DSS compliant and are active members of the PCI SSC (Security Standards Council). To find out more please visit Sage Pay.
Delivery:
1. When will my delivery arrive?
The majority of products will be with you the next day. Items that are out of stock are clearly shown.
2. What if Im out when you deliver?
With a parcel delivery, if there is no one in, the courier will leave a card so that you can arrange for the parcel to be delivered another time. If you have special delivery instructions contact us in the office. We can only pass on these instructions to the courier and as such can not be held responsible. Large Pumps will be delivered on a pallet or in special boxes. You will need to sign for these. Please note the driver will only ever offload the pallet.
3. How much will delivery cost me?
We add a delivery charge when you order at www.watertechnics.co.uk. The delivery charge is a flat rate £2.95. This is for a next day courier service provide by UK Mail. Larger items may be delivered by the suppliers own transport. watertechnics.co.uk is committed to keeping delivery costs low. We will never profit from delivery costs.
4. Will I be able to order online and then pick up from www.watertechnics.co.uk stores?
Sorry. All orders are delivered. But you can make returns to the store.
5. Can I order delivery to a different name or address?
Yes, as long as the delivery address is in mainland England and Wales.
6. Can I track the progress of my order?
Yes, you can do this online with our integrated order tracking page.
Cancelations Returns and Refunds
1. My watertechnics.co.uk delivery included the wrong product, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
2. My watertechnics.co.uk product was damaged on arrival, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
3. My watertechnics.co.uk product is faulty, what do I do?
Please contact us as soon as possible and we will decide together the best way to resolve this issue.
4. I have changed my mind about my purchased delivery, what do I do?
Please contact us within 14 days of delivery of the product and we will decide the best way for you to return your purchase to us. SPECIAL ORDER PUMPS CAN NEVER BE RETURNED
5. Who will be responsible for returning the unwanted goods?
The buyer will always be responsible for returning the unwanted goods.
6. Can I return a made to order product?
These can't be returned, as it's not possible for us to resell them.
7. Can I return goods I have opened or assembled?
You can, but we may have to recover our money from you if we cannot sell the goods as new. This means that there may be a deduction of up to 30% of the purchase price if we are not able to resell the products at full price because of the condition they are returned to us. If we are not able to resell the goods at all because of the condition they are returned to us there may be a deduction of the full purchase price.
8. Can a different account be credited with a refund?
Sorry. A refund will always be made to the card used for payment
None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distant Selling Regulations, please see our Terms and Conditions.
